Emergency Contact
紧急汽车援助中心, 医疗援助中心, 旅游援助中心, 国际紧急疏散医疗援助中心.
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E Hailing Motor Insurance
Instant Purchase Etiqa Takaful E Hailing Motor Insurance
Instant Purchase Etiqa Takaful Travel Insurance
Instant Purchase Etiqa Takaful Home Insurance
Instant Purchase Kurnia Motor Insurance
Instant Renew Kurnia Travel Insurance
Instant Renew Kurnia Motorcycle Insurance
Instant Buy Kurnia Home Insurance
Instant Buy Kurnia Accident Insurance
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Motor Assistance Call Center,
Medical Assistance Call Center,
Travel Assistance Call Center,
International Emergency Evacuation
Medical Assistance Call Center.
紧急汽车援助中心, 医疗援助中心,
旅游援助中心, 国际紧急疏散医疗援助中心.
MOTOR ASSISTANCE SERVICES
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES
Motor Assistance Services applicable
for private car / private use only.
(Helpline Daily 24 hours)
AmGeneral Auto Assist Call Center
Toll Free : 1 800 88 2647
AmGeneral Panel Workshops
AXA Motor Assistance Call Center
Toll Free : 1 800 88 1033
Berjaya Sompo Motor Assistance Call Center
Toll Free : 1 800 18 8033
Berjaya Sompo Panel Workshops
Berjaya Sompo Panel Windscreen Workshops
Chubb Motor Assistance Call Center
Toll Free : 1 800 22 5542
Chubb Panel Workshops
Etiqa Takaful Motor Assistance Call Center
Toll Free : 1 800 22 5542
Etiqa Takaful Panel Workshops
Etiqa Takaful Panel Windscreen Workshops
Kurnia Auto Assistance (KAA) Call Center
Toll Free : 1 800 88 3833
Kurnia Panel Workshops
Kurnia Panel Windscreen Workshops
Lonpac Motor E- Assist Helpline
Toll Free : 1 800 88 1138
MSIG Motor Assistance Call Center
Toll Free : 1 300 88 0833
RHB Insurance Roadside Assistance Call Center
Toll Free : 1 300 88 0881
RHB Panel Workshops
The Pacific Insurance Roadside Assistance Call Center
Toll Free : 1 300 88 0988
Pacific Panel Workshops
Pacific Panel Workshops
Pacific Panel Windscreen Workshops
Takaful Malaysia Roadside Assistance Call Center
Toll Free : 1 800 88 8788
Takaful Malaysia Panel Workshops
Takaful Malaysia Panel Workshops
Takaful Malaysia Panel Windscreen Workshops
Tokio Marine Motor Assistance Call Centre
Toll Free :1 800 88 1301
Tokio Marine Panel Workshops
Tokio Marine Panel Windscreen Workshops
Zurich Roadside Assistance Call Center
Toll Free : 1 300 88 6222
Zurich Panel Workshops
Zurich Panel Windscreen Workshops
MEDICAL ASSISTANCE SERVICES
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES
Medical / Hospital Insurance
Hospital Admission & Discharge Call Centre
(Helpline Daily 24 hours)
AXA Medical Assistance Helpline
Fixed Line : +603-7843 9459
Toll Free : 1 300 88 9979.
Lonpac Medical Assistance Helpline
Fixed Line : +603-7965 3882.
The Pacific Insurance Medical Assist Call Center
Fixed Line : +603-7628 3992,
Fixed Line : +603-7965 5660.
Toll Free : 1 800 88 1311 (Life)
Toll Free : 1 800 88 1138 (Non Life)
Toll Free : 1 800 88 1138 (Non Life)
Fixed Line : +603-7954 4629 (Life)
MSIG Medical Assistance Call Center
Toll Free : +603-7956 1233
MSIG Panel Hospital List
MSIG Panel Hospital List
Zurich Medical Assistance Call Center
Toll Free : 1 300 80 0020
Fixed Line : +603-7803 2003AIA Medical Assistance Call Center
Toll Free : 1 300 88 1899
TRAVEL ASSISTANCE SERVICES
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES
Travel Insurance
Worldwide Assistance Call Centre
(Helpline Daily 24 hours)
AXA Travel Worldwide Assistance Helpline
Fixed Line : +603 2142 0399
Lonpac Travel Worldwide Assistance Helpline
Fixed Line : +603 2711 8299
AIG Travel Guard Worldwide Helpline
Fixed Line : +603 2772 5600
Allianz Travel Worldwide Assistance Helpline
Fixed Line : +603 7628 3919,
Fixed Line : +603-7965 3919.
MSIG Travel Worldwide Assistance Helpline
Fixed Line : +603-7965 3930
EMERGENCY EVACUATION MEDICAL ASSISTANCE
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES
Emergency Evacuation& Repatriation Services
Medical Assistance Call Centre
AIG Worldwide Medical Assistance Call Centre
Fixed Line : +603-2772 5600
Fixed Line : +603-7956 1233
24 hours Claims Service
For Hospital Admission & Discharge and Travel Insurance.
Reporting A Claim / Notification
ACPG Insurance Claim Support Information
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Find out the current insurer for your vehicle, type of coverage, policy period and policy number by entering your details
ACPG Insurance Business since Year 1989
ACPG Claim Support Line (Office hours)
+ 603 - 9286 3323.
ACPG 24 hours Claim Notification
SMS, Whatsapps, Viber, Wechat, Line.
+ 6011 - 1223 9838
ACPG Claim Fax services (Office Hours)
+ 603 - 9282 3232
ACPG Claim Email Support/enquiry
ACPG Claim Skype Account :
acpg.insurance (service@acpgconsultant.com).
Corporate Video
Commercial Insurance / Business Insurance
Corporate Video
Malaysia Business Insurance
http://mybusinessinsurance.blogspot.my/
Malaysia General Insurance
https://mygeneralinsurance.wordpress.com/
Malaysia Insurance Services
Bank Transfer / IBG
ACPG Management Sdn Bhd
PBB-3985174034
Insurer Bank Account Number
AIG MALAYSIA INSURANCE BERHAD :
HSBC-3012-9587-9101
AXA AFFIN GENERAL INSURANCE BERHAD :
MBB-5141-0520-6919
Affin-1000-2000-9871
LONPAC INSURANCE BHD :
CIMB-9899-000-0003-71
MSIG INSURANCE (MALAYSIA) BHD :
MBB-5140-1127-9262
THE PACIFIC INSURANCE BERHAD :
MBB-5143-5681-4875
NCD Online Check (ISM)
What is No Claim Discount (NCD)?
The No Claim Discount (NCD) is a reward scheme received by motor policy holders for not making a claim during the preceding 12 months.
How much of No Claim Discount (NCD) am I entitled to?
Consumers are eligible for NCD ranging from 0% to 55% of the premium payable depending on the type of vehicle, coverage and number of years claim not intimated. For a private car, the scale of NCD ranges from 0% to 55% as provided in the policy/certificate whereas for motorcycles and commercial vehicles, it ranges from 0% to 25%.
Malaysia Car Info
Find out the current insurer for your vehicle, type of coverage, policy period and policy number by entering your details
Malaysia Vehicle Market Value
ACPG Insurance Business since Year 1989
QR Code for acpgconsultant.com
insuranceonlinepurchase.com
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Renew your Car Insurance Online and Purchase Travel Insurance Online
without leaving your home or office. No jam, no parking problem.
Just submit via our online form and make payment via credit card or bank transfer.
Whatsapp +6011-1223 9838 if you need help.
CLAIMS ADVICE AND ASSISTANT PROGRAM
Introduction
ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) 索赔咨询单位
The ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) was formed in the year 1997 order to assist ACPG Insured/Client in their claims matters which scope encompasses the dispensing of advise on insurance and legal related matters, submission of documents to the Insurers and acting as an intermediary between the Insured and Insurer. The main task of CAU is to ensure that both the Insurer and Insured are given the best service by providing the best solution to matters pertaining to claims.
"ACPG-CAU" is headed by ACPG CEO Mr Anthony Chin and assisted by Ms. Anna Sim. "ACPG-CAU" handles claims pertaining to several classes which are individually handled by specific, designated persons.
Introduction
ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) 索赔咨询单位
The ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) was formed in the year 1997 order to assist ACPG Insured/Client in their claims matters which scope encompasses the dispensing of advise on insurance and legal related matters, submission of documents to the Insurers and acting as an intermediary between the Insured and Insurer. The main task of CAU is to ensure that both the Insurer and Insured are given the best service by providing the best solution to matters pertaining to claims.
"ACPG-CAU" is headed by ACPG CEO Mr Anthony Chin and assisted by Ms. Anna Sim. "ACPG-CAU" handles claims pertaining to several classes which are individually handled by specific, designated persons.
ACPG
Claim Unit team members lead by Ms Veronica Yap will handles claims
with regards to the Workmen Compensation schemes, Foreign Worker
Compensation Scheme (FWCS), Foreign Worker Hospitalisation &
Surgical Insurance Scheme (SKHPPA), Motor, Hospitalization and Surgical,
Group Personal Accident, Goods in Transit, Fidelity Guarantee, Home
content burglary, Management Corporation Strata Titles as well as Marine
portfolios.
The primary task of "ACPG-CAU" is to maintain efficiency and an optimum service standard in the process of claims handling. Procedures are to be strictly adhered to in order to ensure that deadlines are met particularly in relation to Insurers who are compelled to conform with ISO standards. It is the responsibility of "ACPG-CAU" to ensure that the Insured parties are regularly updated on the claims status in order to keep them informed on the progress of their claims.
There is currently in place, a proper reporting system to the Insured parties, the Insurer as well as the Management team. This system has been designed with the purpose of creating a more pro-active working environment. With this system in place, it enables the Insured parties as well as the Insurers to be handled in a professional manner whilst simultaneously maintaining a cordial relationship with both parties.
"ACPG-CAU" is geared towards providing the best claims services to both the Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure that both the Insurer as well as the Insured are satisfied with the decision pertaining to the claim. Hence, under the circumstances, regardless of whether or not claims are settled, it is always necessary to provide a proper explanation which is substantiated and justified with facts in order to avoid any uncertainty, disputes and challenges pertaining to the same.
The mission of "ACPG-CAU" is to be the
‘Most Efficient, Effective and Reliable Department for Insurance Claims’.
The vision of "ACPG-CAU" is to be the
‘Solution Provider for All Types of Insurance Claims’.
The primary task of "ACPG-CAU" is to maintain efficiency and an optimum service standard in the process of claims handling. Procedures are to be strictly adhered to in order to ensure that deadlines are met particularly in relation to Insurers who are compelled to conform with ISO standards. It is the responsibility of "ACPG-CAU" to ensure that the Insured parties are regularly updated on the claims status in order to keep them informed on the progress of their claims.
There is currently in place, a proper reporting system to the Insured parties, the Insurer as well as the Management team. This system has been designed with the purpose of creating a more pro-active working environment. With this system in place, it enables the Insured parties as well as the Insurers to be handled in a professional manner whilst simultaneously maintaining a cordial relationship with both parties.
"ACPG-CAU" is geared towards providing the best claims services to both the Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure that both the Insurer as well as the Insured are satisfied with the decision pertaining to the claim. Hence, under the circumstances, regardless of whether or not claims are settled, it is always necessary to provide a proper explanation which is substantiated and justified with facts in order to avoid any uncertainty, disputes and challenges pertaining to the same.
The mission of "ACPG-CAU" is to be the
‘Most Efficient, Effective and Reliable Department for Insurance Claims’.
The vision of "ACPG-CAU" is to be the
‘Solution Provider for All Types of Insurance Claims’.
"ACPG CAU" 12 points Claims Service Standard (CSS)
01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction.
01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction.
ACPG Claim Unit Helpline
ACPG Claim Careline (office hours) : + 603 - 9286 3323.
ACPG 24 hours Claim Notification on
SMS, Whatsapps, Wechat,Viber, Line : + 6011 - 1223 9838
ACPG Claim Fax services (office hours) : + 603 - 9282 3232
ACPG Claim Email Support / enquiry / claim notification :
enquiry@acpgconsultant.com, service@acpgconsultant.com
ACPG Claim Skype Account : acpg.insurance (service@acpgconsultant.com).
Lonpac FWCS Insurance Claim Form(0.04MB) |
Lonpac FWCS Insurance Claim Form (130101) |
Lonpac Non Motor Insurance Claim Notification (0.04MB) |
| Lonpac Non Motor Insurance Claim Notification (130101) |
Lonpac Non Motor Insurance Notice of Claim (0.04MB) |
| Lonpac Non Motor Insurance Notice of Claim (130101) |
Lonpac Public Liability for Third Party Claim Form(0.04MB) |
| Lonpac Public Liability for Third Party Claim Form (130101) |
Lonpac WC & Employers Liability Insurance Claim Form(0.05MB) |
| Lonpac WC & Employers Liability Insurance Claim Form (130101) |
Malaysia Motor Insurance Policy
Motor Claim Service
1. Comprehensive Policy
Notify us immediately after an accident. All accidents must be notified to us irregardless of whether you intend to make a claim or otherwise.
Only send your insured vehicle to our approved panel workshops.
Ensure the following documents are provided to us:
Duly completed claim form
Copies of:
Driving license and identity card of driver who was involved in the road accident
Clear copy of insured's identity card if insured was driving the insured vehicle at the time of accident;
Copies of insured's update vehicle registration card (both sides);
Police report (original or certified true copy); and
If pursuing KFK (Knock-For-Knock) Claim on your policy, kindly provide us the following:
All documents mentioned in item 3 above;
Third party vehicle insurance information (by way of Jabatan Pengangkutan Jalan/ Road Transport Department) search;
Duly completed KFK declaration letter that you are making a Knock-For-Knock Claim for damage to your vehicle on your policy.
B. Windscreen Claim
For windscreen claims, please provide the following:
Duly completed claim form;
Copy of police report (certified true copy);
Original copy of photographs of damaged windscreen before repair (insured vehicle's registration number must be visible). You need not provide any photos if your damaged windscreen is repaired at our approved panel workshop;
Photographs of the replaced windscreen;
Updated copy of insured vehicle's registration card; and
Original repair receipt.
C. Theft Of Vehicle
Theft claim is normally settled within three months from the date of notification and upon completion of investigations.
The following documents are required to process theft claim:
Duly completed claim form;
Clear copy of your identity card;
Original release letter or latest outstanding loan statement from the financial institution financing the purchase of your insured vehicle;
Jabatan Pengangkutan Jalan(JPJ) - Road Transport Department Form K3, K8, with annexures identified as Lampiran A1 and C1
Original Certificate of Insurance and policy
Memorandum & Article of Association, Form 9, Form 24, Form 44 and Form 49 duly certified true copy by your company secretary (for company vehicle only);
All your insured vehicle's keys;
Original vehicle registration card duly signed by owner
Report of police investigation.
Accident Guard
This is an additional optional coverage on top of your standard motor vehicle insurance.
If you have purchased an additional optional coverage, we only need to know the check-in and check-out dates for repair works carried out at our panel workshop to process your claim for the following benefits arising out of an own damage claim:
Daily cash allowance;
Waiver of betterment cost;
Option of spray painting of whole car
Please note that Daily Cash Allowance is paid to you whilst Waiver of Betterment Cost and Spray Painting of Whole Car are stated in our offer letter for the own damage claim.
2. Third Party Property Damage Claim
If you intend to make a third party claim:
Notify the other driver and/or owner who was involved in the road accident with your insured vehicle in writing about your intention to make insurance claim against him. In addition, state that you hold him responsible, and ask him to notify his insurer;
Appoint a licensed adjuster to inspect your insured vehicle and thereafter provide you with their loss assessment/report; and
If you do not have the other driver's contact information, you may conduct a search at Jabatan Pengangkutan Jalan (JPJ) - Road Transport Department) to find out who is the other driver's insurer based on the vehicle registration number. Submit to us the following documents:
Submit the following to AIG Malaysia:
Police report;
Police sketch plan and key;
Police investigation report;
Adjuster's report together with photographs of damaged insured vehicle;
Original bill and receipt issued by the adjuster for their services;
Copy of your own vehicle insurance policy
Copy of your identity card, driving license and vehicle registration card
3. Third Party Bodily Injury Claim
In the event you are involved in a road accident causing personal injury or death to any individuals including passengers in your insured vehicle at the time of accident, and if you have purchased for such cover, please ensure you follow the following guidelines:
Accident must be reported to the police within 24 hours after the road accident;
Notify us of the accident immediately;
Do not admit liability to anyone;
Do not enter into any negotiations without our prior consent;
Should you receive any letter and /or summons from the third party's solicitors, please inform us immediately;
You may speak to your insurance broker or our authorized agent to seek clarification.
MOTOR CLAIMS SUPPORTING DOCUMENTS
OWN DAMAGE / THEFT / TOTAL LOSS / CONSTRUCTIVE TOTAL LOSS
- Claim Form
- Statement of Accident – only use for motor cycle theft.
- Insured
- Driver - Registration Card
- Police Report
- Insured’s I/C & Driving Licence
- Driver’s I/C & Driving Licence
- Road Tax Disc
- Policy Schedule
- Proposal Form
- Workshop Estimate
- Commercial Vehicle Transport Permit
- Hire Purchase Agreement
- Original Photographs
- Register Bill
- Other Bills
- Claim Form
- Registration Card
- Insured’s I/C & Driving Licence
- Driver’s I/C & Driving Licence
- Policy Schedule
- Proposal Form
- Original Photographs
- Repair Bill
- Claim Form
- Police Report
- Insured’s I/C & Driving Licence
- Driver’s I/C & Driving Licence
- Registration Card
- Road Tax
- Policy Schedule
- Proposal Form
- Commercial Vehicle Transport Permit
- Compound Notice
- Submit any T/P Claimant Letters, Notices or Summons immediately.
ACPG MANAGEMENT SDN BHD
We (ACPG), provided all classes of insurance services more than 23 years in Malaysia (since year 1989).
We (ACPG) One of The Largest General Insurance (Individual & Commercial) Service Provider in Malaysia.
Any enquiry, email to enquiry@acpgconsultant.com or Call our Careline : +603-9286 3323.
